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WhatsApp Business: A Simple and Secure Way to Engage with Your Audience

WhatsApp Business: A Complete Guide for 2023

WhatsApp is the most popular messaging app in the world, with over two billion users across more than 180 countries. It is not only a convenient way to communicate with friends and family, but also a powerful tool for businesses to connect with customers and prospects. In this article, we will explain what WhatsApp Business is, why you should use it for your business, and how you can get started with it.

What is WhatsApp Business?

WhatsApp Business is a tool for businesses to communicate with customers and prospects on WhatsApp. It is built on top of WhatsApp Messenger and includes all the features that you rely on, such as multimedia, free calls, free international messaging, group chat, offline messages, and much more. There are two ways to use WhatsApp Business for your business: WhatsApp Business App and WhatsApp Business Platform.

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WhatsApp Business App

The WhatsApp Business App is for small businesses who personally manage conversations with customers. It is a free app that you can download from the Google Play Store or the Apple App Store. To get started with the app, you need to create a profile for your business that contains valuable information such as your website, location, contact information, and product catalog. You can also use the app to set up automated messages such as greetings, quick replies, or away messages. You can also add labels to group chats and view messaging statistics.

WhatsApp Business Platform

The WhatsApp Business Platform is for medium to large businesses who communicate with customers at scale through programmatic access. It is a paid service that requires approval from WhatsApp and integration with a third-party provider. With the platform, you can send and receive messages using an API (Application Programming Interface) or a chatbot. You can also use the platform to send notifications or customer service messages using customizable message templates. These messages can be text-based, media-based, or interactive.

Why use WhatsApp Business for your business?

WhatsApp Business can help you improve your customer experience, increase your brand awareness, and grow your sales. Here are some of the benefits and features of WhatsApp Business that make it a great choice for your business.

Benefits of WhatsApp Business

  • Expand your global reach. WhatsApp is the most popular messaging app in over 100 countries (SimilarWeb). By using WhatsApp Business, you can reach customers and prospects anywhere in the world.

  • Improve your customer service. Research from Zendesk found that leading companies offer customer support across twice as many channels as their peers. By using WhatsApp Business, you can provide fast and convenient support to your customers on their preferred channel.

  • Enhance your employee satisfaction. Customer support personnel report that they are 50% more likely to want to engage with customers via messaging platforms versus more traditional methods because it affords them the freedom to multitask (Zendesk).

  • Increase your profitability. Gartner predicts that by 2025, 40% of customer service will go from a major organizational expense to a significant profit driver as direct messaging streamlines sales pipelines.

Features of WhatsApp Business

  • Create a professional profile. You can create a profile for your business that showcases your logo, website, location, contact information, and product catalog. This helps customers find you and trust you on WhatsApp.

  • Use automated messages. You can use automated messages to greet your customers, answer common questions, or inform them when you are away. This helps you save time and improve your response rate.

Send feature-rich communications. You can send files, images, videos, audio, documents, stickers, emojis, and more to your customers on WhatsApp. You can also use native entry points such as QR codes or click-to-chat buttons to Netflix uses WhatsApp Business to communicate with its employees across different regions and teams. It allows them to share news, updates, feedback, and ideas via WhatsApp.

Tips and best practices for WhatsApp Business

  • Follow the WhatsApp Business Policy. You must follow the WhatsApp Business Policy when using WhatsApp Business for your business. This includes respecting the privacy and preferences of your customers, obtaining their consent before messaging them, and complying with applicable laws and regulations.

  • Use a verified business account. You can apply for a verified business account on WhatsApp Business Platform. This will display a green badge next to your business name on WhatsApp, indicating that you are a verified business. This will help you build trust and credibility with your customers.

  • Optimize your profile and catalog. You should optimize your profile and catalog on WhatsApp Business App to showcase your business and products. You should include relevant and accurate information, such as your logo, website, location, contact details, and product images and descriptions. You should also update your profile and catalog regularly to reflect any changes or updates.

  • Personalize your messages. You should personalize your messages on WhatsApp Business to engage your customers and prospects. You should use their name, language, and tone, as well as customize your messages based on their preferences, interests, behavior, and feedback. You should also avoid spamming or sending irrelevant or unsolicited messages.

  • Measure and improve your performance. You should measure and improve your performance on WhatsApp Business using the statistics and analytics tools available on the app and platform. You should track metrics such as the number of messages sent, delivered, read, and received, as well as the conversion rate, customer satisfaction rate, and retention rate. You should also use the insights and feedback from your customers to improve your strategy and service.


WhatsApp Business is a powerful tool for businesses to communicate with customers and prospects on WhatsApp. It offers various benefits and features that can help you improve your customer experience, increase your brand awareness, and grow your sales. Whether you are a small business or a large enterprise, you can use WhatsApp Business App or WhatsApp Business Platform to suit your needs and goals. To get started with WhatsApp Business, you can download the app from the Google Play Store or the Apple App Store, or apply for the platform from the WhatsApp website.


  • What is the difference between WhatsApp Messenger and WhatsApp Business?

WhatsApp Messenger is for personal use, while WhatsApp Business is for business use. WhatsApp Messenger allows you to chat with friends and family, while WhatsApp Business allows you to chat with customers and prospects. WhatsApp Messenger is free to use, while WhatsApp Business Platform is a paid service that requires approval from WhatsApp.

  • How can I download WhatsApp Business?

You can download WhatsApp Business App from the Google Play Store or the Apple App Store. You can also access WhatsApp Business Platform from the WhatsApp website.

  • How can I create a profile for my business on WhatsApp Business?

You can create a profile for your business on WhatsApp Business App by following these steps:

  • Open the app and tap on Settings.

  • Tap on Business Tools.

  • Tap on Business Profile.

  • Fill in the details of your business such as name, category, description, location, hours, email, website, etc.

  • Tap on Save.

You can also create a profile for your business on WhatsApp Business Platform by following these steps:

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An Information Technology Executive by profession, Sanjay Mi...
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